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单项选择题

AnorganizationwantstocollectanaccountnumberfromacustomerviaIVRprompting.Then,usingakeystrokemacro,theywanttopoptheaccountnumberintotheaccountnumberfieldintheagent‘sCRMdesktopapplication.ThekeystrokemacrowillalsoinitiatetheCRMdesktopapplication,executingadatabaselookupfromtheCRMDatabaseservertoretrievethecustomerrecord.Assumingtheorganizationwantsthelowestcostsolution,whatproductdoesthisorganizationneedforthiscapability?()
A.IPCCExpressStandard
B.IPCCExpressEnhanced
C.IPCCExpressPremium
D.IPCCEnterprise
E.IPIVR

    A.Then,usingakeystrokemacro,theywanttopoptheaccountnumberintotheaccountnumberfieldintheagent‘sCRMdesktopapplication.ThekeystrokemacrowillalsoinitiatetheCRMdesktopapplication,executingadatabaselookupfromtheCRMDatabaseservertoretrievethecustomerrecord.Assumingtheorganizationwantsthelowestcostsolution,whatproductdoesthisorganizationneedforthiscapability?()
    A.IPCCExpressStandard
    B.IPCCExpressEnhanced
    C.IPCCExpressPremium
    D.IPCCEnterprise
    E.IPIVR
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