单项选择题
What formula do you use to calculate the number of agents in a Call Center?（）
A.Erlang B
B.Erlang C
C.AHT * BHCA
D.VG ports + IVR ports
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相关考题
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单项选择题
Inadditiontowritinginformationtoatracefile,theCiscoCRSSystemsendsstandardeventloggingmessagestoasyslogserverthroughwhichservice?（）
A.SNMP Trap
B.Alarm
C.CDP
D.Win32 -
多项选择题
CiscoWorksIPTelephonyEnvironmentMonitor(ITEM)provideswhattwoserviceabilitycapabilities?（）
A.Tool to collect syslog messages from multiple sources
B.User Tracking to track IP telephones
C.Diagnostic trace tools to analyze connectivity
D.Monitoring of Cisco voice elements
E.Problem alerts for operations personnel -
单项选择题
WhatallowsyoutomonitorthesystemperformanceoftheCiscoCRSSystem(CPU,memory,etc.)?（）
A.Cisco Desktop Administrator
B.Cisco Supervisor Desktop
C.Microsoft Windows 2000 Performance Monitoring
D.CRS Application Administration
E.CRS Application Editor
