单项选择题
小A是一家天猫服饰店铺的售后客服,最近店铺的评价里经常有顾客反馈热销产品缩水丶变形丶起球等,小A以下哪种做法是正确的?()
- A、联系这些顾客,每人退款10元钱让顾客修改差评
B、联系这些顾客,了解产品是质量问题还是洗涤方法错误导致的问题,然后把问题反馈给运营或产品管理部
C、在评价回复里头强调自己店铺的商品没有质量问题,并且解释说那些评价都是有同行在攻击自己的店铺
D、直接把顾客反馈的问题全部反馈给产品运营同学,让他们关注店铺的产品质量
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