单项选择题
What tool is used to estimate the hardware server resources required for an IPCC Express deployment?（）
A.IPC Resource Calculator
B.CTI Port Calculator
C.Configuration and Ordering Tool
D.CRS Applications Administration
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相关考题
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单项选择题
WhatisthetypicalnumberoftrunksinaCallCenter?（）
A.equal to half the number of IVR ports
B.greater than the number of IVR ports plus the number of agent phones
C.less than or equal to the number of IVR ports plus the number of agent phones
D.twice the number of IVR ports plus the number of agent phones -
单项选择题
WhatformuladoyouusetocalculatethenumberofVoiceGatewayports?（）
A.Erlang A
B.Erlang B
C.Erlang C
D.IVR ports + agent phones -
单项选择题
WhatformuladoyouusetocalculatethenumberofagentsinaCallCenter?（）
A.Erlang B
B.Erlang C
C.AHT * BHCA
D.VG ports + IVR ports
